Support

Something not working? Most answers are below. For anything else, email [email protected].

The extension

Install it: see Install for your browser, computer, tablet or phone.
Test view doesn’t open: sign in to College Board’s Question Bank first, then open a question. Reload the page once after installing.
Practice isn’t syncing: open the extension’s menu and check that it says you’re signed in. It syncs when you’re online and keeps everything until then.

Use a computer: Chrome, Brave, Edge or Firefox on a Mac, Windows PC or Chromebook. Phones and tablets can’t run browser extensions.
Sign in from the extension: click the puzzle-piece icon in the toolbar, open Cookd and choose Sign in. Finish on the Cookd page that opens, with the same email or Google account you use here. The extension’s menu then shows your email.
Check it here: Settings > Connected browsers lists every browser that’s signed in. If yours is missing, sign in from the extension again.
Let it run on the Question Bank: in the browser’s extension settings, allow Cookd on mypractice.collegeboard.org and cookd.thatlev.com (Firefox: “Always allow”). Ad and privacy blockers can block cookd.thatlev.com, so allow it there too.
Reload: after installing or signing in, reload the Question Bank tab once, then answer and check a question.
Still stuck? In Connected browsers, disconnect the browser, sign in from the extension again, and email [email protected] if it still doesn’t show up.

Connect one: follow Connect your AI. Claude takes one click; ChatGPT needs developer mode until Cookd is in its app directory.
It says it can’t see your practice: practise a few questions with the extension while signed in, then ask again.
It asks to see a question: Cookd never has question text, so your AI links you to the question on the Question Bank instead.
Disconnect it: Settings > AI access, or remove Cookd in the AI app.

Sign-in code didn’t arrive: check spam, wait a minute and ask for a new one. Codes expire after 10 minutes.
Download or delete everything: Settings, Your data. See the privacy policy for what Cookd keeps and for how long.

Email [email protected] with what you were doing, your browser and, if you can, a screenshot. Never send passwords or sign-in codes.